Customer Service

Our business is to make your job easier and to provide quality care to your patients.

• Greater New Orleans and Northshore Areas
• 24 hour emergency service
• Evaluation of client for specialized products
• Time and labor involved with trial fittings and product sampling
• Pressure mapping for proper seating system
• Labor for warranty repair of defective products
• Pick-up and delivery of product
• Monitoring use of product
• Billing of primary or secondary payer sources
• Rework of denied claims
• Follow-up with physicians (progress and compliance)
• We prepare compliance reports for doctors and insurance companies on the patient’s behalf
• Product and technology training for physicians and therapists
• Arrange for patient travel
• Cleaning of equipment
• Loaner products while client's product is in for service
• Respiratory health education to seniors in assisted living centers
• Providing additional E tanks at no charge
• Provide oxygen conserving devices for client's ease of portability of O2
• Providing equipment in special cases prior to being able to bill for them
• Accepting assignment (we file your claim with the insurance company or Medicare so you receive the maximum benefit available)